Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") are an agreement between you and Escribens Media, LLC, doing business as RebookMedia ("RebookMedia," "we," "us," or "our"). By creating an account, accessing, or using our website, the RebookMedia Pro mobile app, or any related services (together, the "Platform"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of a business, you agree to these Terms for that business and confirm that you have authority to do so.

2. About RebookMedia

RebookMedia connects people looking for photography and media services ("Clients") with photographers and other creative businesses ("Professionals"). Professionals use RebookMedia to be found by Clients and to manage their business, including bookings, scheduling, galleries, contracts, invoicing, payments, messaging, and websites.

RebookMedia provides the technology that makes these connections possible. Professionals are independent businesses, not RebookMedia employees or agents, and RebookMedia does not provide photography or media services itself.

3. Eligibility and Accounts

• You must be at least 18 years old to create an account or use the Platform. We may request proof of age and may suspend or delete accounts that do not meet this requirement.
• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@rebookmedia.com if you suspect unauthorized access.
• You may not create an account for someone else, use another person's account, or create multiple accounts to get around a suspension or these Terms.

4. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new effective date, and if we make material changes, we will notify you by email or through the Platform before they take effect. By continuing to use the Platform after changes take effect, you agree to the updated Terms.

5. Professional Accounts and Profiles

Professionals must create a profile that accurately describes their business, including their services, experience, pricing, availability, and portfolio. You are responsible for keeping your profile and listings accurate and up to date. Listings must not be false or misleading.

Your public profile is visible to Clients and other visitors, and Clients may contact and book you through the Platform. RebookMedia does not guarantee any number of bookings or business opportunities and is not responsible for arrangements made outside the Platform.

We may review, edit, or remove profile content or listings that do not comply with these Terms, and we may suspend, limit, or terminate accounts that break these Terms, engage in fraud, or violate the law.

6. Account Verification

New Professional accounts are unverified by default, and Clients are informed when they are dealing with an unverified account. Professionals may apply to verify their account, as an individual or a business. Verification may include identity checks, business record searches, and background checks through our verification provider, and may require a fee, which is charged when you apply.

Verification is at RebookMedia's discretion and is not guaranteed. We may refuse verification, or suspend or delete an account, if we find inaccurate information or a violation of these Terms. A verified badge helps build trust, but it is not a guarantee of a Professional's services, conduct, or qualifications.

7. Plans, Subscriptions, and Billing

RebookMedia offers free and paid plans for Professionals. The features and current prices of each plan are shown on our pricing page.

• Free trial. New Professionals may receive a 14-day free trial of a paid plan. No payment method is required to start a trial. To keep using a paid plan after the trial ends, you must add a payment method; otherwise, features included only in paid plans may become unavailable.
• Billing and automatic renewal. Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. Your plan renews automatically at the end of each billing period at the then-current price until you cancel. By adding a payment method, you authorize us to charge it for your plan when your trial ends and at each renewal.
• Cancellation. You can cancel at any time on our website under Settings → Subscriptions. Cancellation takes effect at the end of your current billing period, and you keep access to your plan's features until then.
• Refunds. Plan fees are non-refundable, except where required by law or in exceptional circumstances, such as a proven billing error.
• Price changes. We will notify you in advance before a price change applies to your next renewal.
• Failed payments. If a payment fails, we may retry the charge, and we may downgrade or suspend paid features until payment is made.
• Mobile app. Plans cannot be purchased, upgraded, or changed in the RebookMedia Pro mobile app. Plans are managed on our website.

8. Bookings and Sessions

Professionals set their own prices, which must be clear and reflect the total cost of the services offered. When you accept a booking, you agree to provide the services at the place, date, and time agreed with the Client and to act professionally. Review each booking carefully and use the Platform's messaging tools to resolve any discrepancies with the Client. If you cannot fulfill a booking, notify the Client as far in advance as possible.

Disputes about sessions must be resolved between the Professional and the Client, although RebookMedia may help when documented evidence is provided. Breaching a booking, inappropriate conduct, or misuse of the Platform may result in suspension or termination of your account.

9. Payments, Commissions, and Payouts

RebookMedia uses third-party payment processors, including Stripe, to process Client payments and pay out funds to Professionals. You authorize RebookMedia and its payment processors to process transactions on your behalf. To receive payouts, you must connect and maintain a valid payout account with our payment processor, and you agree to its terms.

• Commission. For each completed order, RebookMedia charges a commission, as a percentage of the booking value, for the use of the Platform. The commission is shown on the Platform and is deducted before funds are paid out to you.
• Processing fees. Payment processors may charge their own fees, which are set by them and are outside RebookMedia's control.
• Holds and disputes. Funds may be held while a dispute, chargeback, or suspected fraud is investigated.
• Accurate information. RebookMedia is not responsible for payout delays caused by inaccurate payout information or by the payment processor.

RebookMedia fees are non-refundable, except in exceptional circumstances such as proven technical errors. We will notify Professionals in advance of changes to our commission. RebookMedia is not a bank or a provider of financial services.

10. Cancellations, Changes, and Refunds

Professionals must set clear cancellation and refund policies on their profile, including deadlines and any fees, so Clients can review them before booking. Professionals should make reasonable efforts to accommodate change requests and communicate any changes through the Platform.

Refunds follow the Professional's published policy, and Professionals are responsible for issuing refunds that are due. Late or frequent cancellations may reduce a Professional's visibility on the Platform.

11. Professional Websites and Client Data

Professionals may use RebookMedia's website builder, embedded order forms, booking tools, and messaging on their own websites. Orders placed through these tools are handled like orders on RebookMedia, and the Professional is responsible for accepting, fulfilling, and communicating about them. Professionals must make sure the information in their forms is accurate.

When personal information is collected through these tools, RebookMedia acts only as a service provider processing it on the Professional's behalf. In particular:

• The Professional decides how that information is used and is responsible for maintaining a compliant privacy policy, providing required notices, obtaining any necessary consents, and responding to privacy requests.
• RebookMedia does not sell this information, does not use it for cross-context behavioral advertising or its own marketing, and does not combine one Professional's client data with another's except as needed to provide the services.
• RebookMedia may use subprocessors, such as hosting, payment, messaging, and analytics providers, that are required to protect the information, and it uses reasonable safeguards to protect it.
• RebookMedia will reasonably assist Professionals with verifiable privacy requests as required by law.

12. Taxes

Professionals are solely responsible for determining, collecting, reporting, and paying all taxes on income earned through the Platform. RebookMedia does not provide tax advice and does not withhold taxes unless required by law. Please consult a tax advisor about your obligations.

13. Client Accounts

Clients must provide accurate information and keep their profile up to date. Your profile is visible to the Professionals you interact with. You agree to use RebookMedia only for lawful purposes and to book and communicate through the tools the Platform provides. We may ask for additional information or verification, and we may suspend or delete accounts that violate these Terms.

14. Booking a Professional

You can search for Professionals by location, category, availability, and other criteria, and message them to discuss your needs. A booking is an agreement between you and the Professional. By submitting a booking, you agree to the Professional's terms, including their prices, availability, and cancellation policy, so please review them carefully.

RebookMedia does not guarantee the identity, qualifications, or quality of any Professional, whether or not they are verified. Please review profiles, ratings, and policies before booking, and avoid sharing sensitive personal or financial information in messages.

15. Client Payments

Clients pay for bookings through the Platform's secure payment system using the available payment methods, such as credit and debit cards. The amount is based on the Professional's rates and the booked duration. If additional time or services are added during a session, you authorize us to charge the additional amount to the payment method used for the booking.

Payments are final and non-refundable, except as provided in the Professional's cancellation policy, if the Professional cancels, or in the case of a proven payment error. You are responsible for providing valid payment information and for any fees charged by your bank, such as currency conversion fees. We may cancel bookings if a payment fails or if we detect suspicious activity. Please report payment issues to us promptly.

16. Client Cancellations and Refunds

You may cancel a booking according to the Professional's cancellation policy, which may include deadlines, partial refunds, or no refund for late cancellations. Change requests, such as a new date or time, must be made through the Platform, are subject to the Professional's approval, and may involve additional fees. Refunds are handled under the Professional's policy, and refund disputes must be resolved between you and the Professional.

17. Assumption of Risk

Hiring a Professional involves risks, including differences in quality, delays, misunderstandings, property damage, or personal injury. Agreements are made directly between Clients and Professionals, and RebookMedia does not guarantee the suitability, quality, or performance of any Professional. To the fullest extent permitted by law, RebookMedia is not responsible for damages or disputes arising from those agreements. You are responsible for your decisions when selecting and hiring a Professional.

18. Your Content

You keep ownership of the photos, videos, text, and other content you upload ("Your Content"). You give RebookMedia a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for example, resize or reformat), and display Your Content as needed to operate the Platform and show it to the audiences you choose. For Professionals, this license also allows us to display and promote Your Content to market and improve the Platform. The license ends when you remove Your Content or delete your account, except for content already included in marketing materials, which may remain in historical or archival use.

By uploading content, you confirm that:

1. You own it or have all rights and permissions needed to share it on the Platform.
2. It does not infringe anyone's copyright, trademark, privacy, publicity, or other rights.
3. It is not defamatory and does not violate any law.
4. It is not obscene, pornographic, harassing, threatening, hateful, or otherwise objectionable.
5. It does not promote violence or harm.

We are not responsible for content posted by users. We may review, remove, or block content that we believe violates these Terms, and we may monitor activity on the Platform for operational, safety, and legal purposes. Personal information submitted through Professionals' websites or tools is not owned by RebookMedia and is handled as described in Section 11.

19. Community Guidelines and Prohibited Conduct

RebookMedia is committed to a safe, respectful community. You agree to treat others with respect, provide truthful information, protect other users' privacy, and be honest in commercial and promotional activity.

You may not:

• Harass, threaten, bully, or abuse anyone, or post hateful, discriminatory, violent, sexual, or pornographic content.
• Send spam, chain letters, pyramid schemes, or repeated unsolicited messages.
• Impersonate anyone, create fake accounts, or misrepresent your identity or affiliation, including suggesting that RebookMedia endorses you.
• Share other users' personal information without their consent, or use the Platform to collect personal data from users.
• Promote illegal activities or send files with prohibited content.
• Scrape, copy, or collect content from the Platform using robots, spiders, or other automated means, or frame or mirror the Platform without our permission.
• Interfere with, overload, or disrupt the Platform, or bypass its security features.
• Modify, decompile, or reverse engineer our software, except as permitted by law.

We may remove content, suspend or terminate accounts, and report illegal activity to the authorities. You can report behavior or content that violates these guidelines through the Platform or by contacting us.

20. Ratings and Reviews

After a completed session, Clients may rate and review Professionals, and Professionals may rate Clients. Reviews must be honest, respectful, and based on genuine experiences. We may moderate or remove reviews that are false, offensive, or violate these Terms, but we do not remove reviews simply because they are negative. Reviews reflect the opinions of users, not of RebookMedia.

21. Intellectual Property and Copyright

The Platform, including RebookMedia's name, logos, design, text, graphics, and software, is owned by RebookMedia or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any part of the Platform without our written permission. You may not copy or distribute content uploaded by other users without the owner's permission.

Copyright complaints (DMCA)

RebookMedia respects intellectual property rights and responds to notices of alleged infringement under the Digital Millennium Copyright Act. To report content that you believe infringes your copyright, email support@rebookmedia.com with the subject line "DMCA Takedown Request" and include:

1. Identification of the copyrighted work you claim has been infringed.
2. The location of the infringing material, such as a direct link.
3. Your name, address, telephone number, and email address.
4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
6. Your physical or electronic signature.

We may remove or disable access to the material and notify the user who posted it, who may submit a counter-notice. Submitting a false claim may have legal consequences. We may terminate the accounts of repeat infringers.

22. Communications

By creating an account, you agree to receive communications from us electronically, including by email, text message, push notification, and within the Platform. These include booking confirmations, reminders, account and security notices, and, with your permission where required, marketing messages. You can unsubscribe from marketing emails using the link in the email, reply STOP to opt out of text messages, and manage notifications in your account or device settings. Message and data rates may apply. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

We are not responsible for failed or delayed transmissions caused by networks, devices, or service providers outside our control. Personal information collected through Professionals' websites is not used for RebookMedia's own marketing unless that person separately registers with RebookMedia.

23. Mobile App

The RebookMedia Pro app for iOS and Android gives you access to the Platform, and these Terms apply to your use of it. We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control for its intended purpose. We may release updates, and some features may require the latest version.

The app may ask for permission to send notifications and to access your camera, microphone, or photo library. You can change these permissions at any time in your device settings. Signing in with Face ID is optional and handled by your device, as described in our Privacy Policy.

Apple and Google. If you download the app from the Apple App Store or Google Play, you must also comply with that store's terms. These Terms are between you and RebookMedia only, not Apple or Google. RebookMedia, not Apple or Google, is solely responsible for the app, its content, maintenance, support, and any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS app and may enforce them against you.

24. Privacy

Our Privacy Policy explains how we collect, use, and share personal information. By using the Platform, you acknowledge our Privacy Policy.

25. Deleting Your Account and Termination

Deleting your account. You may delete your account at any time. In the RebookMedia Pro app or on our website, go to Settings → Subscriptions → Delete Account and confirm with your password, or email support@rebookmedia.com. When you delete your account, your access ends, any active RebookMedia subscription is cancelled, and your personal information is removed within 30 days as described in our Privacy Policy. Please download any content you want to keep before deleting your account.

Termination by RebookMedia. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for RebookMedia or other users, or if required by law. We are not responsible for loss of content or data resulting from a termination for cause.

Termination by you for our breach. If RebookMedia fails to meet its obligations under these Terms, you may notify us in writing and give us a reasonable time to fix the issue. If we do not, you may terminate this agreement and stop using the Platform.

Effect of termination. Deleting your account or termination does not cancel obligations that already exist, such as bookings you have accepted, amounts owed, or refunds due. When a Professional's account ends, we will delete or return personal information processed on the Professional's behalf within a reasonable time, except where retention is required by law or needed to resolve disputes or keep business records. Sections that by their nature should survive, including those on content licenses, payments owed, disclaimers, limitation of liability, indemnification, and dispute resolution, survive termination.

26. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, REBOOKMEDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that the Platform will be uninterrupted, secure, or error-free, or that information on it, including Professionals' profiles and listings, is accurate or complete. We are not responsible for the services provided by Professionals, the conduct of any user, or third-party websites and services linked from the Platform. Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

27. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REBOOKMEDIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PLATFORM, ANY BOOKING, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

REBOOKMEDIA'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID DIRECTLY TO REBOOKMEDIA IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

This includes damages arising from disputes between Clients and Professionals, cancellation and refund policies set by Professionals, technical problems, service interruptions, payment errors, or data loss. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

28. Indemnification

You agree to defend, indemnify, and hold harmless RebookMedia and its officers, directors, employees, and agents from any claims, losses, damages, fines, and expenses, including reasonable legal and accounting fees, brought by third parties and arising from (a) your breach of these Terms, (b) your violation of any law or the rights of a third party, (c) Your Content, or (d) your use of the Platform, including any services you provide or receive through it.

29. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

• Informal resolution. Before starting a formal proceeding, you agree to contact us at support@rebookmedia.com and try to resolve the dispute informally. We will respond within a reasonable time.
• Mediation. If the dispute is not resolved within thirty (30) days of the initial notice, the parties will submit it to mediation before a neutral mediator chosen by mutual agreement or, if the parties cannot agree within fifteen (15) days, appointed by a recognized mediation provider. Mediation costs will be shared equally, and mediation may be held virtually.
• Binding arbitration. If mediation does not resolve the dispute, it will be resolved by final and binding arbitration before a single arbitrator under the rules of the American Arbitration Association (AAA). Arbitration will take place in the United States, in a location agreed by the parties or set by the AAA, and will be conducted in English. The arbitrator decides all questions about the scope and enforceability of this section. Judgment on the award may be entered in any court with jurisdiction.
• Class action and jury trial waiver. You and RebookMedia agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding, and each of us waives the right to a jury trial.
• Exceptions. Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or to prevent misuse of the Platform or other irreparable harm.
• Costs. Each party pays its own costs of mediation and arbitration, unless the arbitrator decides otherwise or applicable rules require a different allocation.

30. Governing Law

These Terms are governed by the laws of the State of New Jersey and applicable United States federal law, without regard to conflict-of-law rules. Subject to Section 29, any dispute that is not subject to arbitration will be heard exclusively in the state or federal courts located in New Jersey, and you consent to their jurisdiction.

31. General Provisions

• Entire agreement. These Terms, our Privacy Policy, and any other policies we post on the Platform are the entire agreement between you and RebookMedia about the Platform.
• Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in full effect.
• No waiver. Our failure or delay in enforcing any part of these Terms is not a waiver of our right to enforce it later.
• Force majeure. We are not liable for failures caused by events beyond our reasonable control, such as natural disasters, internet or communications outages, acts of government, war, or civil unrest.
• Assignment. You may not transfer your rights under these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• Legal compliance. Nothing in these Terms limits our ability to comply with legal requirements, law enforcement requests, or legal process.
• Reserved rights. We reserve all rights not expressly granted in these Terms.

32. Contact Us