The short version
- We collect the information you give us, information about how you use RebookMedia, and information from services you choose to connect.
- We use it to run the platform, process bookings and payments, keep accounts secure, and improve our services.
- We do not sell your personal information.
- The RebookMedia Pro app does not track you across other companies' apps or websites.
- You can delete your account at any time from Settings. We remove your personal information within 30 days, except records we are required to keep.
1. Information We Collect
In this policy, "RebookMedia," "we," "us," and "our" refer to Escribens Media, LLC, which operates RebookMedia, and its platform. "Professionals" are photographers and other creative businesses that offer services on RebookMedia, and "Clients" are the people who book them.
1.1 Information you provide
- Account information: your name, email address, phone number, password, and account type.
- Profile and business information: business name, business address, service areas, categories, services and prices, availability, biography, portfolio images, website subdomain, and similar details you add to your profile.
- Content: photos, videos, galleries, contracts, invoices, project notes, messages, reviews, and other content you create, upload, or send through RebookMedia.
- Booking and transaction information: details of orders, bookings, invoices, and payments, such as dates, services, amounts, and status.
- Payment information: payment card and bank details are entered directly with our payment processor, Stripe. We receive limited details, such as the card brand, the last four digits, and the payment status, but we do not store full card numbers.
- Verification information: if you apply for a verified account, we may collect identity details and share them with our background-check provider to complete the review.
- Support information: the information you provide when you contact us for help.
1.2 Information collected automatically
- Device and log information: IP address, browser type, device type, operating system, time zone, and the dates and times of your visits.
- Usage information: pages and screens viewed, searches, clicks, taps, uploads, downloads, and referring pages.
- Approximate location: a general location, such as your city or region, estimated from your IP address.
- Cookies and similar technologies: see Section 6.
1.3 Information from connected services and other sources
- Connected accounts: if you choose to connect a service such as Google Calendar, Gmail, Instagram, Dropbox, or an e-signature provider, we receive the information you authorize, such as calendar events, emails you send through RebookMedia, or images you import. You can disconnect these services at any time.
- Other users: Professionals may add Clients to their accounts (for example, a client's name, email address, and phone number) in order to send bookings, galleries, contracts, and invoices.
- Service providers: payment, fraud-prevention, and verification partners share information with us, such as payment status or the result of a verification review.
RebookMedia's use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.
2. How We Use Information
We use personal information to:
- Create and manage accounts and profiles, and show Professionals' public profiles in our directory.
- Provide the platform, including bookings, scheduling, galleries, contracts, invoicing, payments, messaging, and websites for Professionals.
- Process payments and payouts, and send receipts and account notices.
- Send booking updates, reminders, messages, and push notifications you have enabled.
- Provide customer support and respond to your requests.
- Keep RebookMedia safe, including verifying accounts, preventing fraud, spam, and abuse, and moderating content.
- Understand how RebookMedia is used so we can fix problems and improve features.
- Send product updates and marketing messages, which you can opt out of at any time.
- Comply with legal obligations and enforce our Terms of Service.
Some features, such as content moderation and writing assistance, use artificial intelligence services to process the content you submit for that feature.
4. Information We Process for Professionals
Professionals can use RebookMedia tools, such as their RebookMedia website, embedded order forms, booking tools, and messaging, to collect information from their own clients. When they do:
- The Professional is the business responsible for deciding how that information is used.
- RebookMedia acts as a service provider and processes the information only on the Professional's behalf and to provide our services.
- RebookMedia does not sell this information or use it for cross-context behavioral advertising or our own marketing.
If you submitted information through a Professional's website or booking form, please review that Professional's privacy policy and contact them with privacy requests. We will reasonably assist Professionals in responding as required by law.
5. Our Mobile App
The RebookMedia Pro app for iOS and Android gives you access to the same account and services as our website, so this policy applies to the app. In addition:
- Device information: device model, operating system version, app version, and an identifier created by the app for your device.
- Push notifications: if you allow notifications, we store a push token for your device so we can send booking requests, messages, reminders, and account updates. You can turn notifications off at any time in your device settings.
- Camera, microphone, and photos: the app asks for access only when you choose to take or upload photos or videos. We receive only the files you choose to upload.
- Face ID: signing in with Face ID is optional. Face ID is handled entirely by your device, and your sign-in details are stored in your device's secure keychain. RebookMedia never receives your face data or any other biometric information. You can turn it off at any time with "Reset Face ID" on the sign-in screen.
- Security: the app uses Google reCAPTCHA Enterprise to protect sign-ins from fraud and abuse, which collects device and usage information as described in Google's Privacy Policy.
- No tracking: the app does not use your information for targeted advertising and does not track you across apps and websites owned by other companies. Advertising tools such as the Meta Pixel are not used in the app.
- Plans: RebookMedia plans cannot be purchased or changed in the app. They are managed on our website.
7. Emails, Texts & Notifications
- Service messages: we send messages about your account, bookings, payments, and security. You cannot opt out of these while you have an account.
- Marketing emails: you can unsubscribe at any time using the link in the email or through your account settings.
- Text messages: reply STOP to opt out of text messages. Message and data rates may apply.
- Push notifications: you can turn these off in your device settings.
8. Your Rights & Choices
You can review and update most of your information in your account settings. Depending on the state where you live, you may also have the right to:
- Know what personal information we have collected about you and how we use it.
- Get a copy of your personal information.
- Correct inaccurate personal information.
- Delete your personal information.
- Opt out of targeted advertising.
To make a request, email support@rebookmedia.com. We will verify your identity before responding, and you may use an authorized agent where the law allows. We will not discriminate against you for exercising your privacy rights.
9. Deleting Your Account
You can delete your account at any time. In the RebookMedia Pro app or on our website, go to Settings → Subscriptions → Delete Account and confirm with your password. You can also email support@rebookmedia.com.
When you delete your account:
- You are signed out, you can no longer sign in, and any active RebookMedia subscription is cancelled.
- Within 30 days, we delete or de-identify the personal information associated with your account, including your profile, content, and galleries.
- We may keep limited information when needed to comply with legal, tax, and accounting obligations, resolve disputes, prevent fraud, or enforce our agreements, such as records of bookings, invoices, and payments.
- Copies in our backups are deleted as those backups are routinely overwritten.
Deletion cannot be undone, so please download any photos, galleries, or documents you want to keep before deleting your account.
10. Data Retention
We keep personal information for as long as your account is active and as needed to provide our services. After you delete your account, we follow the timeline in Section 9. We keep some records longer when required by law or for legitimate business purposes, such as financial records, dispute resolution, and fraud prevention.
11. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and contact us right away if you believe your account has been compromised.
12. Children's Privacy
RebookMedia is intended only for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it.
13. United States Only
RebookMedia's services are offered only in the United States, and your information is stored and processed in the United States.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date, and if we make material changes, we will notify you by email or through the platform before they take effect.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Escribens Media, LLC (RebookMedia)
Email: support@rebookmedia.com